Contact Us
Playfina contact methods were created to help gamblers. We value the players’ time, so we offer several options to solve problems or answer questions related to the platform. To do this, clients can use email, chat and phone number. Also, to help you find the solution yourself, Playfina has useful links in the footer, covering the main aspects, rules and conditions.
Official Email
The email is intended to resolve more serious issues, including cooperation and joining an affiliate program. However, gamblers can also submit their questions via email. The processing time for letters varies from a couple of hours to 1-3 business days.
Live Chat
Live chat is almost the instant method of contacting support. Moreover, our operators are online 24/7 and are always ready to help you. To contact an operator via live chat:
- Open the drop-down menu.
- Find the “Support” section and click on it.
- After this, a special window will open on the right side of the site.
- Enter your name and email, then click the blue “Start the Chat” button.
- As soon as an operator joins the chat, you will hear a sound signal. You can then describe your problem or ask a question.
When using live chat via a mobile browser, please do not close the page. If you refresh or close the page, the live chat will automatically turn off. Operator response time is no more than one minute.
Contact Methods
Official links to Playfina contact methods are presented in the table below. Based on the region, in addition to email and live chat, gamblers (in this case, from Australia) have access to a contact phone number.
| [email protected] | |
| Live Chat | Via Playfina Bot |
| Phone Number | 1800-PLAYFINA (Available from 9 AM – 6 PM AEST) |
If you cannot use these methods, feel free to join our social media. This is not only a media resource but also an alternative method for communicating with Playfina.