How Playfina Casino works with user data

Personal Information Collected

The Casino collects the following categories of personal information:

1. Registration Data: Information provided at registration, including name, date of birth, e-mail address, and phone number.
2. Correspondence: Messages and communications via website, email, or chat.
3. Transaction History: All transactions on a player’s account, regardless of how they were made.
4. Login and Traffic Data: Login, traffic data, location, browser, and device information.
5. Verification Documents: Requested documents for account verification and transaction processing, including passports and bank statements.
6. Surveys and Assessments: Data collected through surveys and studies.

Use of Information

Personal Information is used for the following purposes:

• Transaction processing: Managing betting and financial transactions.
• Service Provision: Providing access to gaming and ancillary services.
• Customer Support: Assist with account management.
• Checks: Carry out necessary checks to ensure security.
• Marketing Information: Informing of promotions if player consent is obtained.
• Legal Duties: Compliance with legal regulations, including AML and CFT.
• Monitoring: Preventing fraud and other illegal activities.
• Trend Analysis: Conducting market research and statistical analysis.

Unless a player has opted out of receiving promotional materials, the casino may use personal information to send marketing messages about products and services. Players can opt out of receiving such materials through their account settings or contacting customer support.

Also, by receiving prizes or winnings, players agree to the use of their name or nickname for promotional purposes without additional compensation, unless prohibited by law.

Possession of Personal Information

The Casino does not collect personal information without the user’s knowledge. However, it may automatically collect certain data if it is provided during the use of the services. The casino may also receive data from online merchants and service providers, including fraud prevention companies. Third-party service providers may be engaged to process online transactions and game content. All data collected will be used and protected following the privacy policy.

Data transfer

Information may be transferred to other companies in the group, including parent and subsidiary companies. Data processing may be carried out both within the group and by third parties. Employees who have access to personal information have signed confidentiality agreements and are required to comply with data protection laws.

Data transfer may take place between countries, including regions of the European Union and beyond. Users consent to such processing by using the website and engaging in electronic correspondence.

Disclosure of Personal Information

Casino does not sell or share personal information with third parties, except when required by law or to protect the legitimate interests of the company.

Personal information may be disclosed in the following cases:

• When required by law or court order.
• To process payments through payment processors.
• To comply with legal and regulatory obligations.
• To protect the security of the company or its customers.
• At the request of marketing service providers with the player’s consent.

The Casino also utilizes third-party data processors for limited processing of personal data. These processors provide support in hosting, marketing, analytics and other areas.

A website may contain social media features, the processing of data through which is governed by the policies of the respective platforms. In addition, in the event of mergers or acquisitions, customers’ data may be transferred to the new owners. The Casino will notify customers of such changes by email.

The Casino is not responsible for the content of linked third-party sites and recommends that you review their privacy policies.

Storage of User Data

The Casino may close a player’s account upon request. Once closed, personal data is stored for the period prescribed by law and is used to fulfill requests from competent authorities in cases of fraud, money laundering, and other illegal activities. Anonymized data may be retained to improve content and marketing. Following anti-money laundering legislation, personal data must be retained for at least five years after the last transaction or account closure.

Protection of Personal Data

Casino recognizes the need to comply with data protection legislation and is committed to protecting users’ personal information. Accounts can only be accessed using a unique ID and password. It is recommended to set up two-factor authentication for additional security.

Rights of Users

Under the Data Protection Act, users have the following rights:

• Access to Data: The right to request a copy of the personal data that is stored.
• Correction of Data: The right to correct incomplete or incorrect data, with the possibility of requesting supporting documents.
• Data erasure: Request for the erasure of personal data if there is no legitimate reason to keep it.
• Objection: The right to object to the processing of data based on legitimate interests.
• Restriction of Processing: Request to temporarily restrict data processing in certain situations.
• Data Transfer: The right to portability of data obtained with consent or to fulfill contractual obligations.
• Withdrawal of Consent: The right to withdraw consent to data processing, which will not affect the lawfulness of the processing before withdrawal.
• Complaint: The right to complain with a supervisory authority.

To exercise these rights, the casino may request additional information to verify the user’s identity. Responses to legitimate requests will be provided within one month, with possible extensions in complex cases.

Cookie Policy

When you visit the website, the casino automatically collects information about your visit, including your browser, IP address, and referrer. To collect this information, the casino uses cookies and similar technologies.

Types of cookies used:

1. Necessary cookies: Provide basic navigation and functionality of the site, such as access to sections for registered users.
2. Functionality cookies: Allow us to analyze site usage and store your preferences, such as language or region, for a more personalized experience.
3. Advertising cookies: Allow us to measure the effectiveness of our content marketing. These cookies can track site visits and new player registrations through advertising campaigns, but we do not share your personal information with partners.

Most browsers automatically accept cookies, but you can set them to be blocked or deleted through your browser settings. We do not recommend disabling cookies completely as this may limit the functionality of the site.

Contact Playfina Australia

Customers can always contact the team for questions related to the Privacy Policy. They are ready to help in the following cases:

• Confirming the accuracy of personal information collected by the company;
• Questions about how their data is being used;
• Prohibiting further use of their data for direct marketing;
• Updating or correcting the information provided (in which case supporting documentation may be required).

It should be noted that providing false information is illegal and clients are responsible for keeping their data up to date.

Conclusion

Playfina Casino’s privacy policy is important to ensure the safety and security of players’ personal information. It covers key aspects such as data collection, use, and storage, as well as users’ rights to access and manage their data. The casino is committed to complying with all necessary security and transparency standards, giving players the ability to control their data and ask questions about its use.

It is important that players are aware of their rights and can contact support if they have any questions or concerns. Playfina’s privacy policy ensures the necessary level of trust between the casino and its customers, contributing to a safe and comfortable gaming environment.